Frequently Asked Questions

Ordering

Where do I start?

It’s a big decision, choosing a garden building – but it’s an exciting one. We can help you every step of the way. From translating your vision into a model all the way through to installation. But sometimes our customers like to do it themselves. We can help with that too.

Check out our handy guide on first steps to achieving your garden building vision. If you’d like to talk this or anything else through with us – we will be more than happy to help.

Call 01483 224 186 or contact us here.

Where can I find an exact price?

All of our products are bespoke and made to order, as a result it is hard to gauge an exact price without going through all the various options. However, we do publish a breakdown of our pricing annually here: Latest Price Lists.

Another way of getting an accurate quotation is to create your cabin on our online configurator here – Garden Building Configurator. The end price here may not include delivery or installation prices. If you would like assistance using our configurator, we will be more than happy to help. Call 01483 224 186 or contact us here.

Do I need planning permission before I buy?

While there are many factors that contribute to whether or not you can build a cabin in your garden, there are some general factors to consider.

As a general rule, most sheds and some cabins do not require planning.
Planning will be required if the building comes within any of the 6 conditions stated below.

  1. Not in front of the house.
  2. Outbuildings must not cover more than 50% of land around original house.
  3. Not to be used as separate living accommodation.
  4. Must be single story. Eaves height max. 2.5 meters. Pitched roof max. height 4 m. Flat roof max. height 3 m.
  5. If within 2 meters of boundary, no part to be more than 2.5 m high.
  6. Planning permission may be required in Conservation or housing development areas, and for Listed buildings.

Visit our dedicated Planning Guidance Page, for a more detailed explanation, here.

If in doubt or you need further advice – we can provide experienced expert guidance, free of charge.

Call 01483 224 186 or Contact us.

Do I need a base for my building?

Our garden buildings can only be erected on a foundation that is 100% level. Just like any building, the foundations are extremely important. But the good news is that we can help with this part of the process too.

If you are unsure – ask us. If the foundation is poor, this will inevitably lead to unnecessary and unpleasant problems, such as cracks in the walls or badly closing windows and doors. We accept no liability or guarantee for complaints caused by a poor foundation. What’s more, our installation team can only assemble a building on a base that has been organised beforehand. If our teams arrive on site and there are no foundations, it can incur a ‘failed installation’ fee.

So it is essential to have the foundation prepared before hand.

We offer a range of solutions and can also recommended cement base builders. Our most popular and eco-friendly solution is using Radix Screw Piles. These unique giant screws fix into the ground to facilitate a steady base. Screw Piles can be removed and placed elsewhere, should the garden building need to be moved – unlike concrete bases. They leave virtually no lasting damage to the ground once removed.

If in doubt, or you would like to learn more about garden building foundations, call us on 01483 224 186 or Contact us.

Can I make a custom designed building?

Yes! Titan Garden Buildings specialise in completely bespoke garden buildings built to your specifications and desires. We’ve been custom designing garden buildings for over 44 years.

Pick one of our garden building products listed on our website, use our online custom garden building configurator or get in touch – we’re eager to make your vision into a reality.

At the Titan Garden Buildings, we can make any size & most shapes to fit your needs (size only subject to the laws of timber engineering and physics!). If in doubt or you need further advice – we can provide experienced expert guidance, free of charge.

Call 01483 224 186 or Contact us.

How do I use the Garden Building Configurator?

When you visit the Design Your Own page* for the first time, you will be given a short but detailed explanation of how to use the 3D configurator.

For more information about the individual products and components you can click on “Ask for help” in the menu. If you still have problems with our 3D configurator, don’t worry – it’s a powerful tool but it can be overwhelming. Our trained team will be more than happy to walk you through it over the phone or in person. Just drop us a line…

Call 01483 224 186 or Contact us.

*Our configurator works in all Internet browsers, however if you are using Safari you will be redirected to an external version of the configurator. It will work in the same way though.

How can I pay for my Garden Building?

We accept most card payment, cash and accept BACS payments (through your bank). We ask for a 25% deposit at the time of purchase while you garden building is assembled and delivered, with the remainder due just prior to delivery.

Where can I visit a showroom?

We currently have two showrooms in the UK. Our head-office and outdoor showroom is located in Ripley, Surrey (location here) and our brand new showroom is located in Rushfields Garden Centre in Brighton, Sussex (location here).

Our Surrey showroom is outside and open to the public 24/7, while our sales office at Surrey and our Brighton showroom operate usually business hours. For the latest and specific opening times, visit out contact page where you can learn more about both our showrooms.

Both of our showrooms showcase some of the best features and designs that we offer as well as giving inspiration of what can be achieved through a garden building. We’d love to meet you at one of them soon!

What's the difference between Sheds, Titan Elements and Lugarde Cabins?

We offer a variety of products and ranges, which involve different manufacturing processes, finishes and bespoke features. Our Sheds are manufactured in-house and have basic capacity for bespoke customisation. Our sheds work as perfect solutions for garden sheds and smaller/simpler garden buildings. Our Surrey Shed range is the only product that we sell off-the-shelf (so to speak).

Our Titan Elements range have been newly developed as a modern solution for garden buildings. The Titan Elements range still boast exceptional quality and design but are less customisable than the largely bespoke Lugarde range of garden buildings.

Our Lugarde log cabins feature a wider range of possibilities and customisations for larger and more bespoke projects. 

View our Sheds, Titan Elements and Lugarde Log Cabin ranges here.

What warranties and guarantees do you offer?

All sheds provided by us come with a 12 month guarantee. If looked after, the sheds can then last a lifetime (see FAQ regarding maintenance). 

All Lugarde and Titan Elements cabins come with a 5 year manufacturer warranty.

Assembly

Where can I find the assembly instructions?

We generally recommend our installation service as this is the simplest and easiest way to get your garden building ready for use. Our expert installers are trained to assemble our garden buildings and have years of experience.

However, if you wish to install your building – that’s no problem either! The manual will be added to your package. For Lugarde products, the manual is supplied within the sports bag with other useful materials for your assembly. Of course, we are on hand should there be any queries or concerns when reading your assembly instructions.

Do you also offer an assembly/installation service?

Yes! While other garden building manufactorers rely on your own capacity to assemble your building – we have fully trained and insured installers who can sort it all out for you. When ordering your garden building, we will ask you if you’d like installation and give you further information on how that works at the time. We’re always keen to help our customers from initial concept, all the way to the first day enjoying your garden building.

Can a non-expert assemble a Garden Building?

From the design of our building systems to the assembly instructions, care has been taken to make assembly as easy as possible. All important assembly steps are explained in detail for you and you can watch assembly videos on our website.

One thing we would point out is that it’s not a one-man job. We recommend ordering a pizza for some friends to get a few extra helping hands!!!

There's a gap above my door/window!

All our log cabins or pro-system cabins are designed with a void above every door- and window frame. Why?

This gap is to allow the stacked wallboards to shrink and keep the upper wallboards from “leaning” on the frame. Right after installation this clearance can get up to 6 cm’s (depending on the moistness of the wood and weather conditions) there is however no need to worry, this is perfectly normal for pressure treated wood.

Please avoid filling this void with a wooden slat or expansion foam, the wood will settle eventually and the gap will disappear.

How long will it take to assemble?

Our expert installation team can usually install a garden building in a day. For self assembly we would usually suggest 2 – 3 days depending on the level of ‘helping hands’ you have at the time!

The size of the garden building will also vary the time it takes to assemble, usually anything larger than a Summer House might take a day or two longer.

Don’t forget, with self assembly, full instructions are provided at the time of delivery. We can also provide handy installation video links for your type of garden building that may help speed the process along for you!

What tools will I need to assemble my garden building?

We deliver your garden building complete with all necessary materials such as screws, nails and EPDM glue. You do not have to buy any additional tools or equipment yourself (except maybe a few extra cups of tea!).

Delivery

How long is delivery?

Our products are custom-made, from design and technical drawing to production, delivery and installation. The delivery time fluctuates and depends on the chosen system and season. When purchasing your garden building we will give you an update and estimate on the production time and when you can roughly expect to have your garden building delivered.

How does delivery work?

Once your bespoke garden building has been manufactured, we will get in touch to let you know and arrange a date to deliver your unassembled garden building.

On the day of delivery, your parts will be delivered by our friendly delivery team. If you have opted for self-assembly, we can only provide curb-side drop-off and it will be the responsibility of the customer to arrange transport from there your chosen building location.

If you have booked an installation, we will take care of the full delivery, carrying the parts to the location of the build and then carrying out the installation for you. Just sit back and relax!

Please note that for Lugarde Cabin deliveries – the delivery road must be accessible for a 40ft articulated vehicle. The carrier has a forklift truck which they will use to unload the cabin.

What happens if my delivery is incomplete or damaged?

Please contact us immediately. The faster we hear about the issue, the faster we can resolve it for you. It is therefore very important to check immediately after delivery that all parts are present. If something is missing, we or our manufacturing team will deliver the missing parts to you as soon as possible.

Call 01483 224 186 or contact us here.

Top 5 Frequently Asked Questions

Which foundations do I need?

Our garden buildings can only be erected on a foundation that is 100% level. Just like any building, the foundations are extremely important. But the good news is that we can help with this part of the process too.

If you are unsure – ask us. If the foundation is poor, this will inevitably lead to unnecessary and unpleasant problems, such as cracks in the walls or badly closing windows and doors. We accept no liability or guarantee for complaints caused by a poor foundation. So it is essential to have the foundation prepared before hand.

We offer a range of solutions and can also recommended cement base builders. Our most popular and eco-friendly solution is using Radix Screw Piles. These unique giant screws fix into the ground to facilitate a steady base. Screw Piles can be removed and placed elsewhere, should the garden building need to be moved – unlike concrete bases. They leave virtually no damage to the ground once removed.

If in doubt, or you would like to learn more about garden building foundations, call us on 01483 224 186 or Contact us.

How long is delivery?

Our products are custom-made, from design and technical drawing to production, delivery and installation. The delivery time fluctuates and depends on the chosen system and season. When purchasing your garden building we will give you an update and estimate on the production time and when you can roughly expect to have your garden building delivered.

Where can I find the assembly instructions?

We generally recommend our installation service as this is the simplest and easiest way to get your garden building ready for use. Our expert installers are trained to assemble our garden buildings and have years of experience.

However, if you wish to install your building – that’s no problem either! The manual will be added to your package and is included in the sports bag with small material. Of course, we are on hand should there be any queries or concerns when reading your assembly instructions.

Do you also offer an assembly/installation service?

Yes! While other garden building manufactorers rely on your own capacity to assemble your building – we have fully trained and insured installers who can sort it all out for you. When ordering your garden building, we will ask you if you’d like installation and give you further information on how that works at the time. We’re always keen to help our customers from initial concept, all the way to the first day enjoying your garden building.

There's a gap above my door/window!

All our log cabins or pro-system cabins are designed with a void above every door- and window frame. Why?

This gap is to allow the stacked wallboards to shrink and keep the upper wallboards from “leaning” on the frame. Right after installation this clearance can get up to 6 cm’s (depending on the moistness of the wood and weather conditions) there is however no need to worry, this is perfectly normal for pressure treated wood.

Please avoid filling this void with a wooden slat or expansion foam, the wood will settle eventually and the gap will disappear.

Treatment

Do I need to maintain my log cabin garden building?

The short answer is yes. The better maintained and looked-after your garden building: the longer it will last. The best way to maintain your garden building is to refer to the documentation when it arrives. Our sheds and cabins will vary in style, assembly system and materials used – so ensuring you are using the right materials for maintenance is key.

For further information, you can always contact us and we will be happy to help.

How do I treat/paint my log cabin?

At the time of ordering, we will take you through the various options (including pre-treated or pre-painted) – but if you wish to treat or paint your garden building yourself – we can help you with that.

The treatment required will depend very much on the assembly and design system that you have chosen for your building.

By default, we deliver your house transparent (untreated) but we recommend the additional upgrade of a pretreatment, stained or pressure treated as this will remove the complications of finding the correct treatment later. If you are using our Design Your Own options – you can find the various treatment options in Step 5.

If you still have questions, do not hesitate to make an appointment with us at one of our showrooms or via Zoom. We will be able to assist you in understanding the order process, how to design the perfect Garden Building and showcase the quality of our buildings.

Customer Service

Office open hours;
Weekdays: 7.30am – 5.00pm
Saturdays: 9.30am – 5.00pm
Sundays: 10am – 4pm
Bank Holidays: 9.30am – 4.00pm

Our Surrey showroom is open 24 hours,
7 days a week
For directions click here